Alexa Not Connecting to Wi-Fi? Try These 7 Fixes

Alexa can sometimes fail to connect to the internet even when you’ve not made any changes to the device’s settings or the speaker itself. When this happens, most of the tasks that it performs cease to function.

You can try restarting the device, but it won’t work if there are internal complications or issues while configuring the Wi-Fi.

However, connection problems on your device or router’s end can also cause connection error messages. Depending on the problem, you can apply the relevant solutions mentioned in this article to fix the issue.

Alexa Not Connecting to Wi-Fi? Try These Fixes

Figuring out the particular issue causing your device to not connect to the Wi-Fi can allow you to directly apply the solution.

However, it is not necessary if your solution works for you. However, the most likely causes for the problem and their fixes are mentioned below. 

Check Internet Connection

The most common cause for Wi-Fi not working on Alexa is because of an issue with the router or the network itself. So, make sure the internet is accessible on your Wi-Fi. You can try opening a webpage on your browser to check the internet.  

Try unplugging the router and plugging it back in to restart the Wi-Fi. If there are several devices connected to the same Wi-Fi, it can slow down your Internet speed.

So, disconnect the devices that are connected to your WiFi and retry using Alexa. Try disconnecting such devices from the Wi-Fi and retry.

Or, contact your internet service provider and wait until the internet gets restored.  If Alexa still doesn’t work, you need to try other solutions.

Restart your Alexa Device

If restarting the router doesn’t work, try restarting your Alexa device and check to see if it works. Unplug your device from the power source and wait for a few moments.

After about ten to fifteen seconds, plug it back in and start your Alexa device. Doing so can fix the connectivity issue if there are no other internal causes.

Change Device Location

Wi-Fi networks have a limited range of space where other devices can connect to them. If you keep your Alexa device far from the router, the distance can be the reason for Wi-Fi not connecting. 

In such cases, make sure your device is plugged in within the range of your Wi-Fi. Try keeping the device within 15 to 20 ft of the router for best reach.

Furthermore, the router and Alexa must not be separated by physical barriers between them, such as multiple rooms or thick walls.

Reconnect to Wi-Fi

If your Alexa device is offline try reconnecting it to the Wi-Fi to bring it back online. If it is online but still cannot access the internet, you can change the Wi-Fi network to fix the issue. So, follow the steps mentioned below to do so.

  1. Open the Alexa app on your phone.
  2. Tap on More at the bottom of the screen.
  3. Locate and tap on Settings.
  4. Tap on Device Settings.
  5. Tap on your Alexa device’s name. 
  6. Tap on Continue for offline devices. For Online devices, tap on Status > Change on Wi-Fi network option.
  7. Now, press and hold on the Dot button on your Alexa device for 15-20 seconds to start the setup mode. (If the setup doesn’t start, plug out and plug your device back in)
  8. Once in setup mode, tap on Continue when the orange light is turned on on your Alexa device.
  9. Tap on Yes on the query about the location and enable Bluetooth. (Enable device location and Bluetooth if not enabled)
  10. Tap on Yes for the query about the orange light on your Alexa speaker.
  11. Tap on your device’s name from the available devices.
  12. Tap and connect to the Wi-Fi network you prefer.

Afterward, the Alexa app will ask you for basic setup info such as language or address. You can set them up if you wish or skip them. Make sure you keep your GPS/location, and Bluetooth enabled before you begin the process mentioned above. 

The steps mentioned can slightly differ on your device depending on your version of the Alexa device and the Alexa app.

When the Wi-Fi is connected, you should see the blue light on your Alexa device. Additionally, your device will let you know when it is connected. 

Change Network’s Bandwidth

Many routers broadcast Wi-Fi with two separate bandwidths; 2.4 GHz or 5 GHz. If you have 2.4 GHz Wi-Fi connected to your Alexa device, reconnect it to the 5GHz (if available) to increase Wi-Fi’s strength.

Then, your Alexa may create a stable connection with your Wi-Fi. The method to do so is the same as connecting to a new network, as mentioned earlier.

Reset Factory Settings

If the steps mentioned above do not work, there may be an issue within your system. Locating such issues as corrupted data or misconfigured settings can be extremely inefficient if done manually. 

Resetting your Alexa device can fix connection issues by wiping your device’s data. Different Alexa devices have different methods for resetting them.

But generally, pressing the action button (dot button) for about thirty to forty seconds resets your device. Then, wait until the reset completes, and blue light appears on the device.

Contact Customer Service

If your device cannot connect to the internet after trying all these methods, there may be a software or hardware defect on your Alexa speaker. You can try contacting Amazon’s customer service to inquire about such situations.

You can visit their website or contact them through the customer support email address on their website. 

Liam Johnson
Liam Johnson

Liam is a tech enthusiast with a knack for helping others use the internet and computer software. He focuses on "HOW TOs" and "FIXES" at SpllittzTech to make your experience with technology better each day.

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